日本熟妇hd丰满老熟妇,中文字幕一区二区三区在线不卡 ,亚洲成片在线观看,免费女同在线一区二区

快速集成

接口對接,快速集成文檔參照。

任務調用接口集成

第一步:獲取實例ID以及場景ID

參照業務管理創建外呼實例和外呼話術后,進行獲取對應的實例ID(InstanceId)及場景ID(ScriptId)。獲取位置參見下圖:

  1. 業務管理:找到創建好的業務,點擊編輯,會展示實例ID。

    image

  2. 場景ID:進入業務,找到場景管理,在所創建的話術場景側,點擊場景ID,即可獲取。

    image

    image

第二步:創建外呼任務

調用CreateJobGroup接口,獲取返回的JobGroupId

第三步:上傳外呼號碼名單

調用AssignJobs - 批量創建外呼任務接口,傳入上面獲取到的JobGroupId,將外呼被叫號碼名單傳入該任務中

任務結果自動推送回調

MQ簡介

  • 介紹:對于每個外呼任務的呼叫完成狀態,智能外呼服務會通過消息隊列(RocketMQ)的方式通知調用方。消息中會返回任務Id,外呼任務的狀態(接通/無人接聽/呼叫失敗)等。

  • 操作:接入方在阿里云購買的RocketMQ服務,智能外呼機器人目前支持RocketMQ4.0以及5.0,如果客戶需要MQ4.0,可通過自助服務工具自行申請加白為MQ 4.0,

    客戶使用RocketMQ4.0后,需要客戶填入:

    • 消息隊列實例ID:填入配置MQ完成后的實例ID。

    • Topic:填入MQ服務對應的Topic。

    • 接入地址:填入MQ服務對應的接入地址。

    • 接入點類型:根據實際接入點類型選擇NAMESRV_ADDR或ONS_ADDR。

    • 認證類型:默認為AK_SK。

    • AccessKey:填入需要實際使用的MQ對應的AccessKey。

    • SecretKey:填入需要實際使用的MQ對應的SecretKey。

    客戶使用RocketMQ5.0后,需要客戶填入

    • 消息隊列實例ID:填入配置MQ完成后的實例ID。

    • Topic:填入MQ服務對應的Topic。

    • 接入地址:填入MQ服務對應的接入地址。

    • 接入點類型:根據實際接入點類型選擇NAMESRV_ADDR或ONS_ADDR。

    • 認證類型:用戶名密碼。

    • 用戶名:填入MQ服務對應的用戶名。

    • 密碼:填入MQ服務對應的密碼。

  • MQ的SDK版本建議:

    <dependency>

    <groupId>com.aliyun.openservices</groupId>

    <artifactId>ons-client</artifactId>

    <version>1.8.8.Final</version

    </dependency>

  • MQ開通以及集成

    RocketMQ的購買參見其產品詳情頁:產品詳情頁

    訂閱RocketMQ消息參見RocketMQ的幫助文檔:消息隊列RocketMQ版幫助文檔

    開通消息隊列后該如何獲取任務完成信息參考文檔:

MQ消息類型:

消息級別

消息類型

EventType

任務

任務完成

JobComplete

通話

開始呼叫

Dialing

通話

接通通話

CallAnswered

通話

通話結束:掛機或者未接通超時

CallFinished

通話

大模型標簽

LabelReady

錄音

錄音生成成功

RecordingReady

CallFinished消息體:

{
    "contacts": [
        {
            "honorific": "259049",
            "id": "d045421c-5c56-4e60-bd30-52621bd40358",
            "name": "259049",
            "phoneNumber": "1854625****",
            "referenceId": "102553299"
        }
    ],
    "eventTime": 1732032007598,
    "eventType": "CallAnswered",
    "extras": [
        {
            "key": "TenantId",
            "value": "1594349927946608"
        },
        {
            "key": "ServiceId",
            "value": "208983907113910398"
        }
    ],
    "groupId": "b842817b-3a8e-455e-974f-60a22c7181a8",
    "id": "c18312d3-1e3a-4f07-a00a-bf92d3bcce87",
    "instanceId": "e2d412ad-6571-43a7-9624-0d779fb80a9e",
    "scriptId": "0e700dc9-39e9-4872-8cc8-0654d38c9615",
    "tagHits": [

    ],
    "task": {
        "actualTime": 1732032007576,
        "callId": "ee819df9f4e54e26a741591431534878",
        "calledNumber": "1854625****",
        "callingNumber": "0218045****",
        "id": "88a26ac5-645e-4423-bb39-3d5943a27dc9",
        "planedTime": 1732031999000,
        "status": "Executing"
    }
}
    

JobComplete消息體:

{
    "contacts": [
        {
            "honorific": "259049",
            "id": "d045421c-5c56-4e60-bd30-52621bd40358",
            "name": "259049",
            "phoneNumber": "185xxxxxxx",
            "referenceId": "102553299"
        }
    ],
    "eventTime": 1732032015258,
    "eventType": "JobComplete",
    "extras": [
        {
            "key": "TenantId",
            "value": "1594349927946608"
        },
        {
            "key": "ServiceId",
            "value": "208983907113910398"
        }
    ],
    "groupId": "b842817b-3a8e-455e-974f-60a22c7181a8",
    "id": "c18312d3-1e3a-4f07-a00a-bf92d3bcce87",
    "instanceId": "e2d412ad-6571-43a7-9624-0d779fb80a9e",
    "scriptId": "0e700dc9-39e9-4872-8cc8-0654d38c9615",
    "status": "Succeeded",
    "tagHits": [

    ],
    "tasks": [
        {
            "actualTime": 1732032008000,
            "callId": "ee819df9f4e54e26a741591431534878",
            "calledNumber": "185xxxxxxxx",
            "callingNumber": "021xxxxxxxx",
            "endTime": 1732032015000,
            "hasLastPlaybackCompleted": true,
            "id": "88a26ac5-645e-4423-bb39-3d5943a27dc9",
            "planedTime": 1732031999000,
            "realRingingDuration": 7,
            "ringingDuration": 25,
            "status": "Succeeded"
        }
    ]
}

CallAnswered消息體:

{
    "contacts": [
        {
            "honorific": "259049",
            "id": "d045421c-5c56-4e60-bd30-52621bd40358",
            "name": "259049",
            "phoneNumber": "185xxxxxxxx",
            "referenceId": "102553299"
        }
    ],
    "eventTime": 1732032007598,
    "eventType": "CallAnswered",
    "extras": [
        {
            "key": "TenantId",
            "value": "1594349927946608"
        },
        {
            "key": "ServiceId",
            "value": "208983907113910398"
        }
    ],
    "groupId": "b842817b-3a8e-455e-974f-60a22c7181a8",
    "id": "c18312d3-1e3a-4f07-a00a-bf92d3bcce87",
    "instanceId": "e2d412ad-6571-43a7-9624-0d779fb80a9e",
    "scriptId": "0e700dc9-39e9-4872-8cc8-0654d38c9615",
    "tagHits": [

    ],
    "task": {
        "actualTime": 1732032007576,
        "callId": "ee819df9f4e54e26a741591431534878",
        "calledNumber": "185xxxxxxxx",
        "callingNumber": "021xxxxxxxx",
        "id": "88a26ac5-645e-4423-bb39-3d5943a27dc9",
        "planedTime": 1732031999000,
        "status": "Executing"
    }
}

LabelReady消息體:

{
    "eventTime": 1732087443211,
    "eventType": "LabelReady",
    "instanceId": "ae4572af-376f-439f-8970-38764acbaa91",
    "jobId": "12964626-49a9-4da2-beec-783b94637aff",
    "labelMap": {
        "通話總結": "用戶表示吸油煙機還未到貨,因此無法安排安裝。建議用戶待貨物到達后再聯系服務中心確認安裝事宜。",
        "真實號碼": "未觸發",
        "是否拆舊機等需求": "未觸發",
        "上門時間": "未觸發",
        "確認預約": "未觸發",
        "修改地址": "未觸發",
        "是否到貨": "未到貨",
        "人工服務": "未觸發"
    },
    "scriptId": "a81f9147-ec4c-43d3-9dfa-e939a68b1d62",
    "taskId": "4fb3a6b5-3468-4f35-b3eb-dfe9f31333d0"
}

RecordingReady消息體:

{
    "eventType":"RecordingReady",
    "eventTime":1588850490334,
    "instanceId":"08a4c460-***-737e069a154f",
    "groupId":"8869f35d-***-9b46437bc0fa",
    "id":"08a4c460-***-737e069a154f",
    "extras":[
        {
            "key":"custom",
            "value":"aaa"
        }
    ],
    "contacts":[
        {
            "id":"762c2e16-***-00a0f13372b1",
            "honorific":"test",
            "name":"test",
            "phoneNumber":"11111111",
            "referenceId":"762c2e16-***-00a0f13372b1"
        }
    ],
    "recording":{
        "taskId":"60b48efe-***-5d6b70479641",
        "callId":"60b48efe-***-5d6b70479641",
        "duration":5,
        "fileName":"a.wav",
        "mkvUrl":"https://a.wav",
        "url":"https://a.wav"
    }
}

各狀態枚舉值:

JobGroup狀態示例值
-JobGroupStatus {
    Draft(0),草稿
    Scheduling(1),調度中
    Executing(2),執行中
    Completed(3),已完成
    Paused(4),掛起
    Failed(5),失敗
    Cancelled(6),已取消
    Initializing(7),初始化
}

Job狀態示例值
-JobStatus {
    Scheduling(0, "調度中"),
    Executing(1, "執行中"),
    Succeeded(2, "結束-已觸達"),
    Paused(3, "暫停"),
    Failed(4, "結束-未觸達"),
    Cancelled(5, "已取消-人工干預"),
    Drafted(6, "草稿態"),
}



Task狀態示例值
-TaskStatus {
    Executing(0, "正在撥打"),
    Succeeded(1, "已接通"),
    NoAnswer(2, "未接通-無人接聽"),
    NotExist(3, "未接通-空號"),
    Busy(4, "未接通-占線"),
    Cancelled(5, "未呼出-任務停止"),
    Failed(6, "失敗"),
    NotConnected(7, "未接通-無法接通"),
    PoweredOff(8, "未接通-關機"),
    OutOfService(9, "未接通-被叫停機"),
    InArrears(10, "未接通-被叫欠費"),
    EmptyNumber(11, "未呼出-空號不外呼"),
    PerDayCallCountLimit(12, "未呼出-超出每日上限"),
    ContactBlockList(13, "未呼出-黑名單"),
    CallerNotRegistered(14, "未呼出-主叫號碼未注冊"),
    Terminated(15, "未呼出-被終止"),
    VerificationCancelled(16, "未呼出-呼叫前驗證不通過取消"),
    OutOfServiceNoCall(17, "未呼出-被叫停機不外呼"),
    InArrearsNoCall(18, "未呼出-被叫欠費不外呼"),
    CallingNumberNotExist(19, "未呼出-主叫號碼不存在"),
    SucceededFinish(20, "已接通-正常完結"),
    SucceededChatbotHangUpAfterNoAnswer(21, "已接通-拒識后機器人掛機"),
    SucceededChatbotHangUpAfterSilence(22, "已接通-靜默超時掛機"),
    SucceededClientHangUpAfterNoAnswer(23, "已接通-拒識后用戶掛機"),
    SucceededClientHangUp(24, "已接通-用戶無理由掛機"),
    SucceededTransferByIntent(25, "已接通-命中意圖轉人工"),
    SucceededTransferAfterNoAnswer(26, "已接通-拒識轉人工"),
    SucceededInoInterAction(27, "已接通-用戶側無交互"),
    SucceededError(28, "已接通-系統異常中斷"),
    SucceededSpecialInterceptVoiceAssistant(29, "已接通-特殊情況攔截-語音助手"),
    SucceededSpecialInterceptExtensionNumberTransfer(30, "已接通-特殊情況攔截-分機號轉接")
}

未觸達原因示例值
-JobFailureReason  
{

    /**
     * 未知錯誤
     */
    Unknown(0),

    /**
     * 無人接聽
     */
    NoAnswer(1),

    /**
     * 無效的策略,策略配置不正確
     */
    InvalidStrategy(2),

    /**
     * 調度時發現超時
     */
    TimeUp(3),

    /**
     * 策略為空或沒有找到
     */
    NoStrategy(4),

    /**
     * 呼叫失敗
     */
    CallFailed(5),

    /**
     * 號碼每日呼叫次數限制
     */
    PerDayCallCountLimit(6),

    /**
     * 禁止外呼名單
     */
    ContactBlockList(7),

    /**
     * 空號不再外呼
     */
    EmptyNumber(8),

    /**
     * 號碼每日呼叫次數限制
     */
    JobPerDayCallCountLimit(9),

    /**
     * 呼叫前驗證不通過取消
     */
    VerificationCancelled(10),

    /**
     * 止呼
     */
    ContactSuspended(11),

    /**
     * 欠費
     */
    InArrears(12),

    /**
     * 停機
     */
    OutOfService(13),

    /**
     * 任務最大嘗試次數, 當RepeatBy(@see )為None時生效
     */
    NoneRepeatableJobMaxAttemptCountLimit(14);

}